How cancellations, changes, and refunds are handled

Patients should contact PurjiLagao as early as possible if they need to cancel or reschedule a booking. Cancellation requests are handled subject to doctor availability, clinic policies, and operational timing.

Where possible, PurjiLagao may help patients move appointments to a new date or time. Rescheduling depends on the doctor's schedule and the clinic's ability to accommodate changes.

If any payment or booking fee is collected through PurjiLagao in the future, refunds will be handled according to the applicable booking terms, doctor or clinic policy, and the reason for cancellation.

• Confirmed refunds may take reasonable processing time depending on the payment method used.
• No refund is guaranteed where a booking has already been used, completed, or consumed under the applicable policy.

If an appointment is cancelled or changed by the doctor, clinic, or operational circumstance, PurjiLagao will try to help with an alternative appointment or the next available resolution.

For cancellation or refund assistance, contact PurjiLagao at 9546333144 or support@purjilagao.com.